A:After buyer choose DHL shipping way,we will check yourย address,some city will be remote area for DHL, Remote city needs to pay for extra 50-60USD shipping cost. pls know that this remote cost is charged by DHL, not our seller, we will talk with you how to pay for this cost. and if you want to check remote area, pls click here:DHL Remote Check
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Q: Who pay for the tax?
A: All shippment may need to pay for customs tax. pls notice the buyer should be responsable for the tax and good clearance, thank you!
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Q: What's the Aliexpress standard shipping?
A: Aliexpress standard shipping is a logistic service offered by Alibaba logistic provider "CaiNiao". This service covers the shippment from China to worldwide. The parcel will be delivered by shipping companies like Singapore post,Sweden post,Spanish post,etc. shipping company is choosed by systems--automatically assigned by the system. we can not choose the shipping company.
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Q: what frenqency the phone support?
A:in our specification,you can find the frequency which the model support, and you need to know your own operatorโs frequency. Only both frequency match, you can use the phone properly, you can visit web to check your operator.
Q: what kind charger inside the parcel?
A:Most phone will have original China type charger(same as USA),we will provide suitable adaptor, which should beย applicable in your country, according to our knowledge
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Q: how long the warranty?
A:ย we offer 12 monthsย warranty, we can replace phone after you get phone within 7 days or return&refund within 15 days, if you want to get warranty service, pls keep the phone IMEI lable and all warranty lable outside the phone. thank you! (warranty not include the screen broken by buyer themselves,or use the phone incorrectly,etc.);
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Q: Why we can not refund price difference to buyer?
A: When you receive parcel and found price down in our store , we can not refund price difference to you, due to the price is changesย everyday and we can not control sales market, pls understand, thank you!
Q: How to leaveย feedback?
A:If you are satisfyย with us and our product, please give 5 stars and leave good review , we will offer some discount or gifts for your new order. If you have any problem with product,delivery,service, etc, please contact us in time, we will response in 24 hours, please not open dispute directly. thank you!